The Collector’s Pledge

I believe every person has worth as an individual.
I believe every person should be treated with dignity and respect.
I will make it my responsibility to help consumers find ways to pay their just debts.
I will be professional and ethical.
I will commit to honoring this pledge.

Gulf Coast Collection Bureau, Inc. is a debt collector; any information may be used for that purpose.

Overview

Gulf Coast Collection Bureau began operations in 1998 and its corporate headquarters are located in Sarasota, Florida. We are a PPMS certified agency through ACA international, the Association of Credit and Collection Professionals.  We are also active in multiple trade associations including the Florida Collectors Association, HFMA, and others.

The Account Receivables Management Industry has changed greatly since 1998 when Gulf Coast began operations.  There have been great changes in both the regulations as well as the technology utilized with regards to account receivables management.  We have adapted our processes through the years to adapt with the changing times. Similar to the healthcare industry, we have specialized our operations to be a trusted advisor in assisting providers in resolving their patient accounts in accordance with the facts of each account.

Gulf Coast takes pride in doing the right thing toward both our clients and the consumers with whom we interact. We take a customer service approach to our collection process and believe the best results can be achieved by working with the consumer and creditor to find a mutually beneficial resolution to each account.

 

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Mission & Values

Mission Statement: To provide leadership in the accounts receivable management industry by being a trusted advisor for our clients while treating consumers with honesty and integrity.

Vision Statement: To be the premier accounts receivable management company for healthcare providers in the United States; offering dynamic, sustainable solutions to improve the financial health of our clients.

Values: Honesty, Integrity, Customer Service, Strong Performance

Services

Gulf Coast Collection Bureau is dedicated to serving our clients and consumers in a professional and courteous manner. To this end, we offer a wide variety of services to our clients and extensive training for our employees. When you engage in a business relationship with our company you can expect:

  • Third Party Debt Collection
  • Early Out Programs
  • Extended Business Office Services
  • Payment Monitoring
  • Insurance Appeals and Rebilling
  • Probate Claim Processing
  • Clean Up Projects
  • Accounts Receivable Management Consulting

At Gulf Coast Collection Bureau, Inc. (GCCB) we are committed to maintaining your privacy and delivering a website that provides you with quality, timely information about our organization. Please read our website privacy policy (the “Privacy Policy”) below to understand how information collected through our website is used and disclosed.

GCCB takes your privacy and security very seriously and has put significant privacy and security protections in place for our consumers, clients, and employees. These protections are designed utilizing the HIPAA privacy and security rules and privacy best practices to ensure your personal information is protected.

WEBSITE PRIVACY POLICY

GCCB is committed to maintaining the privacy of your personal information collected through this website, https://gulfcoastcollection.com and www.gccb.net(the “Website”). This Privacy Policy discloses GCCB’s information collection and dissemination practices in connection with the Website and applies solely to the information that we collect through the Website.

ACCEPTANCE OF PRIVACY POLICY

By using the Website, you signify your acceptance of this Privacy Policy. If you do not agree to the terms of this Privacy Policy, please do not use this Website. Your continued use of the Website following the posting of changes to these terms will mean that you accept those changes.

HOW PERSONAL INFORMATION PROVIDED BY YOU MAY BE USED

Except as described in this Privacy Policy, GCCB only collects your PII through this Website when you choose to provide such information, such as when you enter your e-mail address to use the “Contact Us” feature. GCCB may use your PII to:

  • Address your requests for information or services; or
  • Respond to your inquiries and send you administrative communications.

GCCB will not sell, rent, license, or trade your PII to third parties.

DISCLOSURES TO THIRD PARTIES ASSISTING IN OUR OPERATIONS

GCCB may share your PII under confidentiality agreements with other companies that work with, or on behalf of, GCCB, to provide products and services. These companies may use your PII to assist GCCB in its operations. These companies do not, however, have any independent right to share this information.

Each time a visitor comes to the Website, Gulf Coast Collection Bureau, Inc. (GCCB) collects some information to improve the overall quality of the visitor’s online experience.

STATE DISCLOSURES

FL – Florida

If you believe this debt is for medical bills incurred as the result of an injury on the job, please notify us. Fla. Sta. § 440.13(13)(a) states such medical bills would be owed by your employer and not you.

CA – California

The state Rosenthal Fair Debt Collection Practices Act and the federal Fair Debt Collection Practices Act require that, except under unusual circumstances, collectors may not contact you before 8 a.m. or after 9 p.m. They may not harass you by using threats of violence or arrest or by using obscene language. Collectors may not use false or misleading statements or call you at work if they know or have reason to know that you may not receive personal calls at work. For the most part, collectors may not tell another person, other than your attorney or spouse, about your debt. Collectors may contact another person to confirm your location or enforce a judgment. For more information about debt collection activities, you may contact the Federal Trade Commission at 1-877-FTC-HELP or www.ftc.gov.

California License Number = 10018-00

CO – Colorado

FOR INFORMATION ABOUT THE COLORADO FAIR DEBT COLLECTION PRACTICES ACT, SEE HTTPS://COAG.GOV/CAR

A consumer has the right to request in writing that a debt collector or collection agency cease further communication with the consumer. A written request to cease communication will not prohibit the debt collector or collection agency from taking any other action authorized by law to collect the debt. Colorado law prohibits credit bureaus from reporting medical debt or factoring medical debt into a credit score unless the consumer report is to be used in connection with a credit transaction that involves, or that may reasonably be expected to involve, a principal amount that exceeds the national conforming loan limit value for a one-unit property as determined by the federal housing finance authority.

MA – Massachusetts

Gulf Coast Collection Bureau, Inc.’s office hours are 8 a.m. to 7 p.m. EST Monday through Friday.

MN –  Minnesota

This collection agency is licensed by the Minnesota Department of Commerce.

NC – North Carolina

Does not print on 1EOAA, 1EOMS, 1EOSE, 2EOSE, 3EOSE

NORTH CAROLINA DEPARTMENT OF INSURANCE COMPANY NUMBER 119506495.

Gulf Coast Collection Bureau, Inc.’s physical address is 7560 Commerce Court, Sarasota, FL 34243.

NY – New York

(Conditional) Letter Codes: 11FUF,11FT,11FV,11FJM,11FBH,11FBC,11FLP,11F

Debt collectors in accordance with the Fair Debt Collection Practices Act, 15 U.S.C. §1692 et seq., are prohibited from engaging in abusive, deceptive and unfair debt collection efforts, including but not limited to: (i) the use or threat of violence; (ii) the use of obscene or profane language; and (iii) repeated phone call made with the intent to annoy, abuse or harass.

If a creditor or debt collector receives a money judgment against you in court, state and federal laws may prevent the following types of income from being taken to pay the debt:  1. Supplemental security income (SSI); 2. Social security; 3. Public assistance (welfare); 4. Spousal support, maintenance (alimony) or child support; 5. Unemployment benefits; 6. Disability; 7. Workers’ compensation benefits; 8. Public or private pensions; 9. Veterans’ benefits; 10. Federal student loans, federal student grants and work study funds; and 11. Ninety percent of your wages or salary earned in the last sixty days.

NYC Permit Number: 2033100-DCA                    Buffalo Permit Number: CAG16-10033732

Additional NY – New York Text

(Conditional) Letter Codes: 11F, 11FLP, 11FBH, 11FBC, 11FJM, 11FV, 110JM,

You may request this letter in an alternative, reasonably accommodatable format such as large print. You may also ask us to read the letter to you aloud over the phone. To make such a request, please contact us by email at customerservice@gulfcoastcollection.com or phone at 866-991-7360. 

WA- Washington

Gulf Coast Collection Bureau Inc.’s physical office location is 7560 Commerce Ct, Sarasota, FL 34243.  Please note you have the right to request the provider’s original account number, the date of the last payment, and an itemized statement of the account.

WI – Wisconsin

This collection agency is licensed by the Division of Banking in the Wisconsin Department of Financial Institutions, www.wdfi.org.

WEB SERVER LOGS AND IP ADDRESSES

GCCB may use IP addresses to conduct website analyses and performance reviews and to administer the Website.  GCCB may also use IP addresses to verify the authenticity of any transactions made on the website.

COOKIES

GCCB uses cookies to improve your online experience when visiting the Website.

PAYMENT

If you make a payment on our site, we use a third-party payment processor. Payments are encrypted through the Payment Card Industry Data Security Standard (PCI-DSS). Your payment transaction data is only stored as permitted in PCI-DSS requirements.

All direct payment gateways adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express and Discover.

PCI-DSS requirements help ensure the secure handling of credit card information by our site and related courses and its service providers.

CALIFORNIA

California Civil Code Section 1798.83 permits users of our Website that are California residents to request certain information regarding our disclosure of PII to third parties for their direct marketing purposes. To make such a request, you may contact us by e-mail at: customerservice@gulfcoastcollection.com

You can mail your request to the following postal address:

Gulf Coast Collection Bureau, Inc.
Att: Compliance Department
PO Box 987
Tallevast, FL 34270

This Privacy Policy may be revised from time to time as we add new features and services, as laws change, and as industry privacy and security best practices evolve. We display  a date on the policy in the upper right corner of this Privacy Policy so that it will be easier for you to know when there has been a change. If we make any change to this Privacy Policy regarding use or disclosure of PII, we will provide advance notice on this Website. Small changes or changes that do not significantly affect individual privacy interests may be made at any time and without prior notice.

Questions?

If you have any questions about this Privacy Policy or about Gulf Coast Collection Bureau, Inc.’s handling of your information, please contact us and we will respond promptly.

 

Professional Standards

Gulf Coast Collection Bureau, Inc. is pleased to announce the achievement of obtaining the certification of the Professional Practices Management System (PPMS). This certification is an ACA International, Inc. industry-specific certification for a standard of excellence.

PPMS is a management system based upon developing, implementing and adhering to professional practices and policies. While PPMS is tailored to meet the needs of those in the credit and collection industry, it is not a one-size-fits-all program.

Through 17 basic elements, companies design an effective management system to best suit their companies’ needs. This system, in turn, may:

  • Cut down on the number of mistakes made
  • Increase communication between departments
  • Help employees handle client issues in a more efficient and professional manner
  • Improve the bottom line
  • Create a company recognition for adhering to an industry standard

Testimonials

"I have worked with many collection agencies and the feedback is usually how rude the collectors were, whether true or not, but not this time. Your group is a professional bunch of hard working collectors. The results are surpassing our expectations. "

- Multi-site community health centers serving North Florida

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Career Opportunities

At Gulf Coast Collection Bureau, we pride ourselves on recruitment and career development of highly capable and diversified employees who share our values. We are committed to providing each employee with an equal opportunity to succeed, competitive salaries and a competitive benefits package.

What You Can Expect from Gulf Coast Collection Bureau
The positions that we offer include a wide range of options from account managers and IT staff to human resources and accounting. We take pride in ensuring that our employees are properly trained and have access to the resources required to succeed.

Current Openings
We currently have openings for the following positions:

 

Address

Gulf Coast Collection Bureau
P.O. Box 987
Tallevast, FL 34270

Phone

Prospects and Clients: 1.888.839.6999
Consumer Inquiries: 1.866.991.7360
Consumer Compliments or Complaints: 1.855.529.2671

Email

customerservice@gulfcoastcollection.com

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